Privacy

Privacy Policy – Safari Online

Last Updated:  07/12/2025
Safari Online (“we”, “our”, “us”) is the official eCommerce and home-delivery application of Safari Mall UAE. We are committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly.

By using the Safari Online mobile app, website, or related services (“Services”), you agree to this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Name

  • Mobile number

  • Email address

  • Delivery address & location details

  • Date of birth (optional)

  • Account login information

1.2 Order & Transaction Data

  • Items added to cart

  • Order history

  • Payment details (processed through secure third-party providers; we do not store card numbers)

  • Invoices and receipts

1.3 Device & Usage Information

  • IP address

  • Device type & model

  • App version

  • Browser type

  • Interaction logs (pages viewed, buttons clicked)

  • Cookies & analytics identifiers

1.4 Location Information

We may request access to your device location to:

  • Detect your delivery area

  • Show nearest Safari stores

  • Enable accurate home delivery

You may enable/disable location access anytime via device settings.

2. How We Use Your Information

We use collected information for:

  • Creating and managing your Safari Online account

  • Processing and delivering your orders

  • Payment processing (via secure partners)

  • Customer support and service updates

  • Improving app performance and user experience

  • Sending notifications about orders, offers, and promotions

  • Fraud prevention and security

  • Compliance with UAE laws and regulations

3. Sharing Your Information

We only share information when necessary and with trusted partners:

3.1 Delivery & Logistics Partners

To deliver your orders to your address.

3.2 Payment Gateway Providers

To process secure payments and refunds.

3.3 Technical & Hosting Providers

For app hosting, analytics, crash monitoring, and security.

3.4 Legal Compliance

We may share information if required by UAE authorities for legal or security reasons.

We do not sell or rent your personal data to any third party.

4. Cookies & Tracking Technologies

We use cookies and analytics tools to:

  • Improve app performance

  • Understand user behavior

  • Personalize recommendations

  • Measure marketing effectiveness

You may control cookie settings via your device or browser.

5. Data Security

We implement industry-standard security practices, including:

  • Encrypted communication (HTTPS/SSL)

  • Secure payment processing

  • Restricted access to personal data

  • Regular security audits

While we strive to protect your data, no system can guarantee 100% security.

6. Data Retention

We retain your information only as long as necessary for:

  • Providing services

  • Legal compliance

  • Accounting and business obligations

You may request deletion of your account at any time.

7. Your Rights

You may request:

  • Access to your personal data

  • Correction of inaccurate information

  • Deletion of your account

  • Restriction of certain data uses

Account deletion can be requested via:
Menu > Profile > Delete My Account
(or by emailing our support team).

8. Children’s Privacy

Safari Online is not intended for children under 18.
We do not knowingly collect data from minors.

9. Third-Party Links

The app may contain links to third-party websites or services.
We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy periodically.
Continued use of the Safari Online app after updates means you accept the revised policy.

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